Hiring: Senior Engineer, Software Support Company: ASM Location: Greater Phoenix Area Job Posted Time: 2026-09-13 12:32:10 Target Skills & Keywords : C, C#, C++, Embedded Systems, GitHub, GitLab, Python About the job Experience: •8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. Required Skills: •Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. •Troubleshoot and resolve software issues, including embedded software for control systems.  Able to triage mechanical, electrical, and software bugs. •Lead and oversee managing escalation calls with field support engineers •Create bug reports for the developer to use when fixing the bug. •Interface directly with QA to add replicated bugs to the regression. •Travel to customer sites to support installations, training, and troubleshooting of ASM products. •Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. •The team will handle all issues until they are ready to send to the developer. Qualifications: •BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. •Demonstrated capacity to read code and diagnose issues. •Software development or test (QA) experience. •Demonstrated capacity to travel 10-25% domestic and international. •Preferred expertise in C/C++, C#, Python, Gitlab/Github. •We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. •To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!