Hiring: Senior Enablement Consultant Company: Talkdesk Location: United States Job Posted Time: 2026-09-03 10:42:25 Target Skills & Keywords : Agile, Product Management, Project Management, SaaS, Salesforce, ServiceNow, Webhooks, Zendesk About the job Experience: •5+ years of experience in Technical Consulting, Professional Services, Customer Enablement, or Solutions Architecture in an enterprise SaaS environment. Required Skills: •Develop deep technical and functional expertise across the Talkdesk platform, focusing on Talkdesk AI, Voice Evolution, Advanced Dialer, and omnichannel routing. •Translate complex platform capabilities into actionable, persona-based learning programs and technical guides for administrators, operations leaders, and end-users. •Lead dynamic instructor-led (live and virtual) training sessions, workshops, and hands-on technical enablement engagements for customers and partners. •Act as a key subject matter expert on the strategic application of Talkdesk AI to solve enterprise customer challenges. •Lead enablement workstreams during complex customer implementations, including gathering requirements, designing workflow prototypes, and delivering user acceptance testing (UAT) frameworks. •Act as an expert problem-solver for technical enablement inquiries, integration patterns, and platform configuration questions. •Assist customers in aligning their operational goals with Talkdesk’s product functionality, architecture, and implementation methodologies. •Serve as a critical feedback loop to Product and Engineering, translating insights from customer engagements into actionable recommendations. Qualifications: •Bachelor’s degree in a technical or business discipline, or equivalent hands-on technical experience. •Direct experience with Cloud Contact Center (CCaaS), Customer Experience (CX) platforms, or Enterprise Telephony. •Hands-on familiarity with contact center concepts (routing, dialers, workforce management, QA, AI/automation, analytics). •Proven ability to learn, digest, and communicate emerging technologies, including Generative AI and automated workflow engines. •Exposure to vertical contact center implementations (Healthcare & Life Sciences, Financial Services & Insurance, or Retail/E-commerce). •Professional certifications in Instructional Design, CCaaS platforms, or Agile/Project Management methodologies. •Multilingual capabilities (e.g., French, Spanish, or Portuguese) are a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!