Hiring: Senior Director, Program Operations & Product Enablement Company: The College Board Location: United States Job Posted Time: 2026-09-10 11:12:23 Employment Type: Full-time / Remote Target Skills & Keywords : Confluence, Jira, Program Management, SaaS, Salesforce, Slack, Zoom About the job Experience: •10+ years’ experience in program management within a SaaS or product organization, including significant experience in Higher Education EdTech, with deep subject-matter expertise in subscription-based product models, specifically pricing, packaging, and lifecycle management •3+ years of recent, direct people management experience •125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org Required Skills: •In This Role, You Will •Program Ownership & Strategic Leadership (30%) •Act as the program manager and policy leader for the full RES portfolio (Search, Connections™, and related features) •Lead and manage the design and execution of annual subscription model including pricing and packaging strategy for existing and future product launches or enhancements •Serve as the primary subject matter expert for enrollment solutions products, features, and subscription mechanics •Manage and direct annual subscription launch process and operations ahead of July 1 Subscription Year start including pilot launch and tracking (when necessary), documentation, internal Customer Success & Sales training, order opening window, eligibility, commercial incentives •Drive data-informed decision-making across the Enrollment Solutions subscription portfolio by translating product usage, revenue performance, customer behavior, and operational signals into actionable strategic insights •Monitor adoption, utilization, renewal, and incentive performance Qualifications: •8-10+ years’ experience in program management within a SaaS or product organization, including significant experience in Higher Education EdTech, with deep subject-matter expertise in subscription-based product models, specifically pricing, packaging, and lifecycle management •Strong organizational and prioritization skills, with the ability to lead multiple initiatives independently and collaboratively •Strong analytical skills, with demonstrated experience translating usage, revenue, and customer behavior data (including cohort analysis) into actionable product and business recommendations •Demonstrated success managing complex, cross-functional operational workflows (such as billing, provisioning, or order management) under firm deadlines •Skilled in developing training, enablement, and internal or customer-facing communications to support product launches or major transitions •Excellent written and verbal communication skills, with experience presenting to senior leadership or executive stakeholders •Proficiency in Salesforce, Microsoft Suite, Zoom, Slack, Jira, Confluence •A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging •A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact •The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business Compensation: •$104,000 - $165,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!