Hiring: Senior Director of Sales Ops & Customer Experience Company: BrainWorks Location: Dallas, TX Job Posted Time: 2026-09-17 12:10:59 Employment Type: Remote About the job Experience: •Progressive leadership experience in Sales Operations, Commercial Operations, Customer Experience, Client Services or a related function •Background in a high-volume, transactional distribution environment Required Skills: •BrainWorks is partnering with a rapidly growing industrial distributor to place a . The company has doubled in size through a combination of organic growth and acquisitions and is investing in the commercial infrastructure needed to support its next stage. •What You Will Be Doing •As , you will build the commercial-support organization behind a growing sales team. •This role blends organizational leadership, customer experience, technology and process improvement. You will establish the structure, systems and operating rhythms needed to improve service, increase seller productivity and support continued acquisition growth. •Building and leading the new Sales Operations and Customer Experience function •Integrating multiple customer-service and commercial-support teams •Improving the experience for customers, sellers and support employees •Establishing consistent processes, service standards and performance measures Qualifications: •Background in a digitally focused business with high order and SKU volumes •Prior responsibility for a customer-service or commercial-support organization of comparable scale •Preferred locations are Atlanta, Dallas, Houston or Columbia, Missouri •Remote arrangements may be considered for an exceptional candidate •Bachelor’s degree in Business, Operations or a related field preferred Compensation: •Competitive base salary with annual bonus potential Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!