Hiring: Senior Director of Customer Support Operations Company: BRUNT Workwear Location: Wilmington, MA Job Posted Time: 2026-09-17 11:48:40 Employment Type: Remote Target Skills & Keywords : Shopify About the job Experience: •10+ years of CS/CX leadership experience, ideally in high-growth DTC or omnichannel environments Required Skills: •This role will shape how our customers are supported as well as help us to provide a consistent brand and customer experience, maintaining our customer obsession while building the function to scale as we grow. •Be expected to help our business functions build our strategies based on, how feedback informs the business, and BRUNT’s unique commitment to our customers that continues to build trust with the blue-collar workers who rely on our products every day. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!