Hiring: Senior Director, Global Consumer Affairs Company: Colgate-Palmolive Location: Piscataway, NJ Job Posted Time: 2026-09-16 17:03:25 Employment Type: Contract Target Skills & Keywords : Change Management, GDPR, R, Regulatory Compliance, Risk Management About the job Experience: •12+ years of progressive experience in Global Consumer Affairs, consumer Experience, Consumer Insights, or a closely related field. •10+ years of senior leadership experience managing large, globally distributed, and matrixed teams (both direct and dotted-line reporting). Required Skills: •Strategic Leadership & Enterprise: Drive strategic alignment across commercial divisions’ objectives to transition the global service function to support business growth and brand equity. Measure and optimize impact from proactive insights and resolutions. •Omnichannel Agility & Consumer Experience Excellence: Architect consumer strategies across all digital and voice touchpoints, including social media, SMS, live chat, and email. Advance channel engagement using data analytics, AI and intelligent automation, ensuring seamless and efficient consumer experiences. •Consumer Advocacy & Voice of the Consumer (VOC) Insights: Amplify the voice of the consumer across the enterprise by driving optimized usage of first-party data and capabilities translating consumer feedback into actionable intelligence for Marketing, R&D product development and packaging innovation. •Situational and Reputation Risk Management: Formulate proactive identification matrices for potential reputational risks and establish communication frameworks. Transform company policies into clear messaging. •Talent Transformation: Develop and implement strategy to evolve contact center Representatives into omnichannel consumer advocates. Develop and grow internal talent and organizational capabilities for the future. Qualifications: •Bachelor’s Degree in Business Administration, Marketing, Communications, Data Analytics, or a related discipline •Progressive leadership experience within global, highly regulated Consumer Packaged Goods (CPG) organizations or pharmaceutical industry •Outstanding communication and collaboration skills. Track record of building strategic partnerships with Executive Leadership, R&D, Quality, Legal, Regulatory, and division Marketing to leverage consumer insights into action •Proficiency in regulatory (e.g FDA) and data privacy compliance (e.g., GDPR, CCPA/CPRA) within the consumer care ecosystem. •MBA or Master’s degree in Business, Data Science, or Consumer Experience Management to support the high-level modeling and analytical demands of the role •Demonstrated expertise in modeling and leveraging data to influence executive decision-making •Organizational design, talent upskilling, and change management. Compensation: •$235,000 - $275,000 / year •Competitive benefits and rewards package •Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!