Hiring: Senior Director, Expert Services Company: Optimizely Location: Austin, TX Job Posted Time: 2026-09-10 13:42:27 Target Skills & Keywords : Embedded Systems, SaaS, Zoom About the job Experience: •10+ years of progressive experience in management consulting, technical account management, professional services, customer success, or solutions consulting within SaaS, digital experience, or enterprise software. •4+ years in a leadership role with direct responsibility for building or scaling a recurring services business, including go-to-market strategy, service design, packaging, and pricing. •Demonstrated success in owning or significantly influencing a services P&L, with demonstrable evidence that your work directly improved product GRR and NRR - not just services revenue in isolation. •Strong consulting or advisory background - you've worked at a top-tier management consulting firm (e.g., Deloitte, Accenture, McKinsey, BCG, PwC, EY, KPMG, Bain) or can demonstrate equivalent consulting rigor through advisory or professional services leadership. •Comprehensive expertise in the martech and digital experience ecosystem, with hands-on familiarity across CMS, experimentation, content management, and AI-driven tools. Required Skills: •Go-to-market strategy, packaging, and pricing •Own the end-to-end go-to-market strategy for TAM and subscription services, including positioning, packaging, and pricing across all tiers (Essential, Enhanced, Advanced). •Continuously refine service packages based on market feedback, competitive benchmarking, and customer adoption data - always optimizing for the packages that most directly improve product retention and expansion. •Build and maintain financial models and business cases for new service offerings, applying the structured analytical approach expected of a consulting-caliber leader. •Partner cross-functionally with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely's broader commercial strategy and GTM motion. •Develop sales enablement materials, scoping guides, and ROI frameworks that make it simple for Account Executives to position and close subscription services deals within 24 hours. •Scaling the business and driving adoption •Build and execute a scalable operating model for TAM and subscription services delivery, balancing dedicated and shared engagement models across customer segments and deal sizes. Qualifications: •Optimizely is committed to a diverse and inclusive workplace. Optimizely •Bachelor's degree in a relevant field required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!