Hiring: Senior Director, Cloud Operations Company: Axway Location: Scottsdale, AZ Job Posted Time: 2026-09-11 14:43:18 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, CI/CD, Digital Transformation, Dynatrace, Kubernetes, Microservices, SaaS About the job Experience: •10+ years in cloud infrastructure and operations, with at least 4–5 years in senior leadership (Director or VP level) managing multi-region teams. •Proven track record running large-scale, SLA-driven cloud operations for a SaaS or managed services business serving enterprise customers. •Applied hands-on capability in AWS and/or Azure at scale; solid understanding of hybrid cloud architectures and their operational implications. •Strong grounding in cloud-native technologies: Kubernetes, containers, microservices, infrastructure-as-code, CI/CD pipelines. •Demonstrated incident management leadership — able to run a P1 war room under pressure and drive a rigorous post-incident process. Required Skills: •Own global SLA/SLR performance across Axway's cloud environments (AWS, Azure), with accountability to customers. •Build and govern a rigorous operational reporting cadence — weekly ops reviews, monthly KPI trends, quarterly business review inputs — that leadership and customers can rely on. •Drive problem management as a discipline: eliminate repeat incidents, enforce root-cause resolution, and publish improvement commitments with measurable outcomes. •Incident Management •Lead incident command for P1/P2 events — clear ownership of resolution, customer communication, and post-incident review. •Establish and continuously improve the global incident management framework: escalation paths, war room protocols, tooling, and SLA breach prevention. •Ensure the 24×7 on-call model is sustainable, well-structured, and appropriately staffed across regions—EMEA, Americas, and India. •Team Leadership Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!