Hiring: Senior Director Client Account Management Company: LVI Associates Location: Cleveland, OH Job Posted Time: 2026-09-10 15:04:51 Employment Type: Contract Target Skills & Keywords : Salesforce, Segment About the job Experience: •10+ years of experience in energy brokerage, retail energy, energy consulting, or a related sector. Required Skills: •The Senior Director of Customer Account Management will lead the post-sale customer organization, with responsibility for client retention, account growth, and operational excellence. •This leader will manage and develop the account management team, create a scalable customer engagement model, and improve renewal performance, contract quality, margins, and the overall client experience. •Lead, coach, and develop the Customer Account Management team. •Establish clear expectations, KPIs, and accountability. •Own renewal strategy and execution across the customer portfolio. •Improve client retention, contract tenure, and margin performance. •Identify cross-sell and expansion opportunities within existing accounts. •Segment accounts and establish appropriate service models. Qualifications: •Bachelor's degree in business, communications, or a related field. •Proven success leading account management, retention, or customer success teams. •Strong cross-functional experience across sales, pricing, and operations. Compensation: •$130,000 - $180,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!