Hiring: Senior Developer - Voice AI Company: United Airlines Location: Chicago, IL Job Posted Time: 2026-09-10 11:59:21 Target Skills & Keywords : .NET, A/B Testing, API Gateway, AWS, Agile, C#, CI/CD, CloudWatch, DynamoDB, EC2, ECS, Event-Driven, Infrastructure as Code, LLM, Lambda, LangChain, Python, RAG, S3, SQL, Scrum, Step Functions, Systems Design, TypeScript About the job Experience: •3+ years of experience in software design and development •2+ years of experience building AI agents, conversational AI, or voice automation solutions Required Skills: •United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. •Creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution. •Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks •Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS) •Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels •Write clean, maintainable, and well-documented code in Python, TypeScript, and .NET/C# •Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patterns •Partner cross-functionally with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions Qualifications: •Bachelor's degree •Computer Science, Engineering, Information Systems or related field preferred •Strong proficiency in Python programming •Knowledge of Object-Oriented systems design and Application Development •Strong knowledge of API development and integration •Knowledge of SQL, NoSQL databases and Design Patterns •Must be legally authorized to work in the United States for any employer without sponsorship •Successful completion of interview required to meet job qualification •Reliable, punctual attendance is an essential function of the position Compensation: •$112,480 - $146,540 / year •Competitive benefits and rewards package •This position is also eligible for bonus and/or long-term incentive compensation awards Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!