Hiring: Senior Desktop Support Engineer Company: Franklin Fitch Location: Boston, MA Job Posted Time: 2026-09-15 12:02:13 Employment Type: Hybrid Target Skills & Keywords : Azure About the job Experience: •5+ years of hands-on desktop support experience Required Skills: •Provide end-to-end technical support (Tier 1–3) across desktop, application, and infrastructure environments •Troubleshoot hardware and software issues; own service tickets through resolution •Support and maintain Windows 11, Active Directory, SCCM, Citrix, and Azure environments •Build and image laptops; contribute to automation and process improvement •Participate in a light on-call rotation (1 in 5 weeks) with global support coverage •4–5+ years of hands-on desktop support experience •Strong communication and customer service skills; technical aptitude is important, but people skills are essential •Comfortable working an 8am–4pm shift, three days per week on-site in downtown Boston Qualifications: •Operational familiarity with Microsoft technologies; scripting and cloud certifications are a plus Compensation: •Flexible work environment (work from home / hybrid options) •Senior Desktop Support Engineer | Financial Services Boston, MA (Hybrid) | $125K + Bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!