Hiring: Senior Desktop Support Analyst Company: Plymouth Rock Assurance Location: Boston, MA Job Posted Time: 2026-09-15 11:03:39 Employment Type: Remote Target Skills & Keywords : PowerShell, Python, Workday, macOS About the job Required Skills: •Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices. •Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools. Qualifications: •Required skills include familiarity with Windows and macOS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune. •Basic understanding of networking and video conferencing technologies. •A Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial. Compensation: •$83,500 - $117,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!