Hiring: Senior Delivery Director, Program Management Company: Snowflake Location: Seattle, WA Job Posted Time: 2026-09-15 12:11:56 Target Skills & Keywords : Program Management, Project Management, SaaS, Snowflake About the job Experience: •15+ years of Professional Services delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering Professional Services with accountability for financial targets Required Skills: •Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership •Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets •Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals •Lead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions •Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement •Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys •Partner cross-functionally with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake •Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements Qualifications: •Strong management consulting experience and skills •Demonstrated success in building and executing a large scalable Program Management Office (PMO) within a Consulting or Professional Services organization •Demonstrated experience with end-to-end PMO governance frameworks for internal and external use •Demonstrated capacity to leading by example and practice and willingness to directly get involved in escalations •Identity process improvement areas and prioritize areas of improvement and optimization •Executive stakeholder presence; internal and external •Demonstrated capacity to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization) •Demonstrated capacity to travel as needed Compensation: •$245,000 - $321,300 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!