Hiring: Senior Customer Technical Support Engineer Company: Axway Location: Scottsdale, AZ Job Posted Time: 2026-09-17 09:43:13 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, Bash, Digital Transformation, Docker, Java, Kubernetes, Linux, MongoDB, MySQL, Perl, PostgreSQL, Python, R, SQL, TLS, Windows Server About the job Experience: •Exposure to programming or scripting languages (Java, Perl, Python, Bash) •Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. •, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. •We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Required Skills: •Provide advanced technical support for both the application and environment, including the operating system, database, and network •Lead accounts through complex issue resolution, including customer meetings, status reports, and updates. •Respond to phone, email, and web ticket customer issues within target service levels •Act as a gateway between the customer and the internal teams, including R&D, sales, escalation engineers, to ensure product fixes and enhancements) •Maintain current working knowledge of Axway products and technology •Document all customer contacts and activities in CRM •Provide beta/sprint support for assigned products •Independently manages and drives the resolution of customer cases from intake to closure within strict target Service Level Agreements (SLAs) Qualifications: •Minimum 5 years of experience in customer support or a production environment •Bachelor's Degree in IT, CS, or related field of study •Expected familiarity with cloud and containerization technologies (AWS, Azure, GC, Docker, Kubernetes) •Requires deep understanding of Linux/Unix and proficiency with Windows operating systems, including command-line navigation, log analysis, and environment troubleshooting •Proficiency in SQL and database concepts (e.g., Oracle, MySQL, PostgreSQL, MongoDB) is required •The desire to flourish while working at an international company with coworkers from all over the globe is essential. •Physical presence is required in the office during normal business hours and occasionally outside of normal business hours •Disciplined yet creative approach to problem-solving •Strong curiosity-driven desire to become an expert •Demonstrated capacity to manage multiple work streams while maintaining a high level of customer satisfaction Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!