Hiring: Senior Customer Support Systems Administrator Company: Mercury Location: Portland, OR Job Posted Time: 2026-09-12 13:15:56 Target Skills & Keywords : AWS, AutoCAD, Azure, CAD, Notion, Okta, SaaS, Slack, Zendesk About the job Experience: •3-5 years of hands-on Zendesk Administrator experience; demonstration of strong knowledge of the Zendesk platform •5 years of hands-on Zendesk Administrator experience; demonstration of strong knowledge of the Zendesk platform Required Skills: •Manage our Zendesk implementation - both intraday maintenance and supporting Zendesk through strategic business growth •Work alongside our existing team of Systems Admins to ensure our Zendesk ecosystem remains cohesive, consistent, and well-coordinated as our footprint grows •Develop and maintain an internal comprehensive knowledge base for our Zendesk configuration & procedures •Generate, analyze, and report on Zendesk metrics to guide improvements in customer service strategies •Regularly audit for gaps & efficiencies, lead projects to improve or expand our setup based on findings •Help oversee the configuration, maintenance, performance, and optimization of the general CS tech stack (e.g. WFM & QA tooling, apps, company tools - Notion, Guru, Slack, Okta etc.) •Implement, monitor, and maintain system security protocols to protect sensitive data •Manage the prioritization and delivery within sprint cycles; updating tasks, tracking progress, and ensuring timely completion of tasks Qualifications: •Knowledge of system security, monitoring tools, and cloud infrastructure (AWS, Azure, or similar) •Operational familiarity with AI-driven CS tools (e.g. AI chatbots/agents) and an interest in identifying automation opportunities within a support tech stack Compensation: •$154,200 - $192,800 / year •The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!