Hiring: Senior Customer Success Manager (US) Company: Dayshape Location: Austin, Texas Metropolitan Area Job Posted Time: 2026-09-10 14:43:24 Employment Type: Full-time Target Skills & Keywords : SaaS About the job Required Skills: •From onboarding through to renewal, you will own the end-to-end customer journey and act as the primary post-sale relationship owner and trusted advisor. You'll work closely with customers to ensure they maximise the value of Dayshape, identifying opportunities for optimisation, expansion, and operational improvement. •Our focus is on driving measurable value through product usage, adoption, and strategic alignment with customer business outcomes. •Lead a portfolio of our most strategic enterprise customers, building long-term partnerships with global leading professional services firms •Act as a trusted advisor to senior stakeholders, helping customers achieve measurable business outcomes and maximise the value of Dayshape •Drive adoption, optimisation, and growth across your accounts through strategic guidance and executive-level engagement •Lead business reviews and strategic conversations, providing insight, challenge, and recommendations that support customers' evolving goals •Identify opportunities to expand our partnerships, helping customers unlock additional value from our platform and services •Proactively navigate complex customer challenges, bringing together cross-functional teams to deliver successful outcomes Qualifications: •Significant experience in Customer Success or Account Management, managing enterprise or complex customer relationships (ideally within the SaaS or software space) •Strong commercial acumen, with experience supporting renewals, expansions, and revenue growth •Proven ability to build and maintain relationships with executive-level stakeholders •Demonstrated capacity to manage multiple complex projects and stakeholders simultaneously, with strong organisational skills •Excellent communication and presentation skills, with the ability to influence and challenge constructively •A proactive, customer-first mindset with strong problem-solving capabilities •Demonstrated capacity to work cross-functionally and bring together internal stakeholders to deliver results •31 days' vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days. •Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement. Compensation: •$110,000 - $140,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!