Hiring: Senior Customer Success Manager, Microsegmentation Company: Akamai Technologies Location: Cambridge, MA Job Posted Time: 2026-09-17 09:56:53 Target Skills & Keywords : Jira, Monday.com, SaaS, Salesforce, Zendesk, Zero Trust About the job Experience: •5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company and a Bachelor's degree Required Skills: •Does Zero Trust Security excite you? •Are you passionate about building relationships and ensuring customer success? •Akamai is a leader in microsegmentation and data center security. Our team boasts some of the field's most talented and experienced cybersecurity and data center experts. •In this job, you'll focus on maximizing value, retention and growth throughout the customer life-cycle. You will help protect our customers key applications and assets from advanced cyber threats. Our Senior Customer Success Manager will become an industry expert, delivering innovative outcomes to achieve retention. •Acting as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle. •Maintaining deep expertise in product features and updates to guide customers effectively and ensure optimal usage. •Building dynamic relationships, conducting regular check-ins and business reviews, and identifying upsell/cross-sell opportunities to support customer satisfaction and expansion. •Delivering technical training, workshops, and documentation to educate users and promote product self-sufficiency. Compensation: •$112,500 - $202,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!