Hiring: Senior Customer Success Manager (Financials) Company: Kpler Location: New York, United States Job Posted Time: 2026-09-12 07:42:50 Target Skills & Keywords : Python, Salesforce About the job Experience: •5+ years of experience as a customer success manager, preferably in energy or commodity markets, managing a portfolio of financial clients. •You are comfortable with data and understand its relevance. •Ideally, have experience with programming languages like Python or R •You are client-focused, capable of adapting to the customers’ needs, and have strong communication skills. •You are driven and self-disciplined. You can work autonomously without much guidance and thrive in a fast-paced, ever-changing environment. Required Skills: •To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients •Coach users to be experts on our terminal, Excel add-in, API and data integration. •Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs. •Proactively align client’s goals with Kpler’s •Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.) •Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date •You’ll be in touch with clients every day, either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs. •To enable the client to use the solution to its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product, or Engineering. Compensation: •$102,500 - $120,600 / year •Target bonus opportunity: up to 20% of base salary, based on individual performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!