Hiring: Senior Customer Success Manager Company: Ripple Location: Chicago, IL Job Posted Time: 2026-09-13 12:04:59 Employment Type: Full-time Target Skills & Keywords : Blockchain, Project Management, R, REST, SaaS About the job Experience: •7+ years of customer success, account management, or enterprise software sales experience, ideally within treasury management, financial technology (fintech), banking, or enterprise SaaS. Required Skills: •Play a pivotal role in ensuring our enterprise treasury and finance customers achieve their desired outcomes (value realization) — from streamlining cash management and FX operations to optimizing liquidity and payment workflows. •As part of the Global Customer Success Team, you will help solve enterprise treasury teams’ most complex business challenges through strategic success planning and proactive engagement. •Align and demonstrate the value of Ripple Treasury solutions against customers’ financial objectives to deliver measurable business outcomes. Qualifications: •Comprehensive expertise in corporate treasury operations, including cash management, FX, liquidity management, and payment workflows; direct experience in treasury or finance roles is a strong plus. •Demonstrated capacity to interact with enterprise customer teams at various levels — from treasury analysts and finance managers through CFOs and C-suite stakeholders — while navigating complex organizational dynamics and sensitive conversations. •Strong executive presentation and communication skills, verbal and written. •Proven project management skills with a track record of acting as a trusted advisor to drive measurable business value in enterprise financial environments. •Highly data-driven with a disciplined approach to tracking engagement, health metrics, and customer outcomes across your portfolio. •Intellectually curious with a passion for creative problem solving in complex financial contexts. •Flexible approach, able to operate effectively with ambiguity and change in a fast-moving environment. •Bachelor’s degree in Finance, Business, or a related field; MBA or equivalent experience a plus. •Flexibility for occasional travel to customer sites and industry events. •For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!