Hiring: Senior Customer Success Account Manager Company: Docusign Location: United States Job Posted Time: 2026-09-12 10:16:14 Employment Type: Full-time / Remote Target Skills & Keywords : React, SaaS, Salesforce About the job Experience: •Excellent written and verbal communication skills •Demonstrated capacity to convey value through interactions with customers •Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Required Skills: •This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. •Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts, ensuring customers realize ongoing value from Docusign solutions •Identify and mitigate adoption and renewal risk early through proactive stakeholder engagement and executive alignment •Deliver on revenue, bookings, billings, and customer value targets while maintaining accurate territory forecasts •Lead win-win renewal negotiations that protect and enhance customer trust •Conduct regular business reviews with key collaborators and executives to align on goals, adoption progress, and measurable outcomes •Develop and execute adoption strategies that accelerate time to value and maximize customer ROI •Partner closely with Account Executives on account planning, growth strategies, and multi-year or expansion opportunities Qualifications: •5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings •BA/BS degree or equivalent work experience •Strong contract negotiation skills with experience driving contracts to completion on-time •Demonstrated capacity to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level •Demonstrated capacity to react and adapt to potential rapid shifts in priorities •Strong level of urgency, organization and prioritization skills Compensation: •Paid Time Off: earned time off, as well as paid company holidays based on region •Illinois, Colorado, Massachusetts and Minnesota: $42.90 - $59.03/hour •Washington, Maryland, New Jersey and New York (including NYC metro area): $42.90 - $61.15/hour Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!