Hiring: Senior Customer Service Specialist 1 Company: NEOGOV Location: United States Job Posted Time: 2026-09-12 13:00:27 Employment Type: Full-time / Remote Target Skills & Keywords : AI, SaaS About the job Experience: •25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. •Over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. Required Skills: •Executing support, training, and best practice coaching for all customers. •Replicating reported issues in a test environment. •Studying product tutorials and documentation prior to each enhancement release. •Executing daily customer support operations including, but not limited to, responding to questions and following up on reported issues. •Excellent written and verbal communication skills •B.A or B.S Degree. Concentration in Human Resources or industry experience in payroll, benefits and time management processes preferred •Comprehensive Benefits package for full-time employees effective Day 1 •Generous PTO to support work-life balance Qualifications: •Authentic and passionate about quality service •1+ years of experience in a training/implementation or support role, with preference given to solid experience within HR/HRIS systems (Payroll, HR, Benefits, Timekeeping) •Previous working experience with support and/or SaaS products •Solid decision-making and analytical skills Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Comprehensive Benefits package (medical, dental, vision, etc •1+ years of experience in a training/implementation or support role, with preference given to solid experience within HR/HRIS systems (Payroll, HR, Benefits, Timekeeping) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!