Hiring: Senior Customer Insights Engineer Company: Bass Pro Shops Location: Springfield, MO Job Posted Time: 2026-09-12 17:59:53 Employment Type: Full-time Target Skills & Keywords: Qualtrics XM, Customer Experience (CX), Survey Design, Workflow Automation, Data Analysis, SQL, Python, R, Tableau, Power BI, Looker, NPS, CSAT, CES, Data Modeling, Dashboard Design, CRM Integration, Stakeholder Management Experience: - 5-7 years of relevant experience - Bachelor's Degree required - Experience supporting retail, eCommerce, loyalty, contact center, digital, hospitality, or service-based customer experience programs - Proven experience with data mapping, data modeling, and integrating feedback data with enterprise datasets - Experience creating executive-level reports, presentations, and business recommendations Required Skills: - Understand Qualtrics XM programs, configurations, and best practices - Design, build, and maintain complex Qualtrics surveys, workflows, dashboards, ticketing processes, and reporting structures - Configure advanced Qualtrics workflows, including automated alerts, closed-loop feedback processes, routing logic, ticket creation, escalations, and integrations - Build and maintain ticketing systems within Qualtrics for customer recovery, service issue resolution, and operational follow-up - Develop measurement frameworks for key CX metrics such as NPS, CSAT, CES, trust, loyalty, likelihood to return, and issue resolution - Proficiency with SQL, Python, R, Tableau, Power BI, Looker, or similar analytics and visualization tools - Advanced dashboard design and reporting experience, preferably within Qualtrics and Power BI - Strong analytical skills with the ability to interpret complex data and identify actionable insights - Excellent communication, storytelling, and stakeholder management skills - Ability to manage multiple priorities, work independently, and partner across technical and non-technical teams Qualifications: - Minimum Degree Required: Bachelor's Degree - Years of experience: 5-7 - Ability to partner with IT, data, and business teams to integrate Qualtrics with internal systems, CRM platforms, data warehouses, and reporting environments - Experience managing data mapping, embedded data, contact lists, directories, metadata, survey logic, and response structures - Ability to design and optimize customer feedback surveys across multiple touchpoints, including post-transaction, relationship, digital, contact center, loyalty, and journey-based programs - Occasional travel required - Regularly completes computer work and sits; occasionally walks and stands; seldomly lifts up to 50lbs Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!