Hiring: Senior Customer Experience Manager Company: Unum Location: Portland, ME Job Posted Time: 2026-09-15 17:59:54 Employment Type: Full-Time Target Skills & Keywords: Customer Experience (CX), Voice of the Customer (VoC), Customer Journey Analysis, Experience Measurement, Portfolio Reporting, Strategic Planning, Cross-Functional Collaboration, Stakeholder Engagement, Data-Driven Decision Making, Customer-Centric Culture, Value Stream Operating Model, Business Development, Continuous Improvement Experience: - Proven experience in customer experience management, strategy, or a related field - Experience working across business, operations, and technology partners - Track record of translating customer insights, experience data, and Voice of the Customer feedback into actionable opportunities - Experience facilitating cross-functional alignment and supporting execution of strategic initiatives - Background in customer journey analysis, experience measurement, and portfolio reporting - Experience influencing outcomes across a matrixed organization - Experience developing presentation materials for senior leadership and supporting strategic planning discussions - Experience partnering with business leaders to shape functional area business plans and report on plan status - Candidates considered at multiple levels based on experience, skills, and business needs Required Skills: - Strong analytical capabilities - Strong consulting capabilities - Strong relationship management capabilities - Ability to influence outcomes across a matrixed organization - Ability to aggregate and analyze CX portfolio data focused on Growth, Persistency, and Efficiency - Ability to develop presentation documents for company and enterprise leadership - Ability to identify and resolve off-track items or risks to plans - Ability to promote customer-centric practices and support prioritization - Ability to drive decision making through data-driven recommendations Qualifications: - Demonstrated ability to serve as a trusted advisor and connector across teams - Strong stakeholder engagement skills - Commitment to advancing a customer-centric culture - Ability to share accountability for advancing Value Stream priorities and delivering measurable customer and business outcomes - Capability to support transformation efforts through continuous improvement - Alignment with Unum's commitment to inclusion and diversity Compensation: - Performance Based Incentive Plans - Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability - Generous PTO (including paid time to volunteer) - Up to 9.5% 401(k) employer contribution - Mental health support - Career advancement opportunities - Student loan repayment options - Tuition reimbursement - Flexible work environments (All benefits are subject to the terms of their individual Plans.) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!