Hiring: Senior Credit & Collections Analyst Company: CarGurus Location: Boston, MA Job Posted Time: 2026-09-16 14:11:37 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, SaaS, Stakeholder Management About the job Experience: •3+ years of direct B2B credit and collections experience, with demonstrated ability to independently handle complex accounts and escalations. Required Skills: •Manage high-value and high-risk accounts: Own a portfolio of strategic, sensitive, or otherwise complex customer accounts, with a focus on timely resolution, cash collection, and strong customer relationships. •Lead complex collections activity: Conduct outreach and follow-up on past-due accounts requiring elevated judgment, persistence, negotiation, and stakeholder management. •Own dispute resolution: Independently investigate disputes, negotiate practical outcomes, and drive issues through resolution while protecting company interests. •Partner cross-functionally: Work closely with Sales, Billing, and other internal stakeholders to resolve account issues, unblock payment, and establish clear ownership of exceptions. •Support reporting and prioritization: Contribute to reporting, analysis, and portfolio prioritization that help the team focus effort on the highest-value collection opportunities. •Improve processes: Identify workflow gaps, policy inconsistencies, and recurring friction points, and help implement practical improvements. •Automation and AI-enabled workflows: Contribute to process improvements that reduce manual work, strengthen consistency, and improve team efficiency. •Maintain controls and documentation: Adhere to company policy, internal controls, and documentation standards across all collection activity. Qualifications: •Strong judgment in high-stakes or ambiguous situations, with the ability to balance cash-flow protection, customer impact, and internal alignment. •Demonstrated success resolving disputes, negotiating payment outcomes, and managing sensitive customer conversations. •Strong analytical skills, including experience using Excel or Google Sheets to organize information, identify trends, and support decisions. •Clear and effective written and verbal communication skills. •Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. •A proactive, ownership-driven mindset and willingness to investigate issues that do not have an obvious answer. •A college degree in Finance, Accounting, Business, or a related field is preferred, or equivalent practical experience. •The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. •Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. •This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Compensation: •$67,000 - $84,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!