Hiring: Senior Content Designer Company: Brightspeed Location: Charlotte, NC Job Posted Time: 2026-09-10 13:17:40 Target Skills & Keywords : Accessibility, Content Design, Content Strategy, Design System, Figma, Information Architecture, Product Management, Responsive Design, UX Writing About the job Required Skills: •Own content strategy across multiple eCommerce funnels, including acquisition, service qualification, plan comparison, cart, checkout, account creation, installation scheduling, order confirmation, post-order education, and related self-service journeys. •Identify how content decisions in one part of the journey affect customer comprehension, conversion, support needs, and downstream experience quality in other funnels. •Create content frameworks, journey-level messaging strategies, decision trees, naming systems, and information architecture recommendations that help customers understand options and complete tasks with confidence. •Partner with product design, product management, analytics, research, marketing, legal, and engineering to shape experience strategy before detailed execution begins. •Use customer insights, funnel data, usability findings, experimentation results, and stakeholder input to identify content gaps and prioritize improvements. •Balance business requirements, legal constraints, brand voice, product complexity, and customer needs when defining content direction. •Lead content design for complex, ambiguous, or high-impact eCommerce initiatives that require systems thinking across pages, flows, platforms, and customer states. •Define the role of content in the experience, including page hierarchy, customer guidance, progressive disclosure, comparison logic, error recovery, and decision support. Qualifications: •THRIVE IN THIS ROLE IF YOU •Hold a bachelor’s degree in English, Communications, UX, HCI, Design, Journalism, Content Strategy, or a related field, or bring equivalent practical experience. •Bring 7 or more years of experience in content design, UX writing, product content strategy, or digital content design. •Have practical experience using AI within a professional content-design or content-strategy workflow and can speak confidently about at least one relevant example. •Have experience shaping content strategy across multiple digital funnels, customer journeys, or product areas. •Have a portfolio that demonstrates strategic content design, journey-level thinking, systems thinking, UX writing craft, and measurable experience improvements. •Can simplify complex product, pricing, legal, technical, or operational information into clear customer-facing experiences. •Can mentor other designers, lead critiques, and raise the quality of content work across a team. •Understand product design workflows and can collaborate fluently with UX/UI designers, product managers, engineers, researchers, analysts, marketing, and legal partners. •Are comfortable working in Figma and reviewing content directly within design files. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!