Hiring: Senior Client Success Concierge Company: Realtor.com Location: Phoenix, AZ Job Posted Time: 2026-09-10 10:41:45 Employment Type: Hybrid Target Skills & Keywords : Financial Planning, SaaS, User Experience, Workday About the job Experience: •2+ years’ experience in a phone-based call center role or equivalent high-volume, metrics-driven environment; experience in real estate, mortgage, insurance, or SaaS onboarding strongly preferred. Required Skills: •Opportunity to work in a high-expectation, high-performance environment managing our highest-value premium customers. •Be instrumental in shaping the premium, "white-glove" customer journey at a leading real estate platform company. •Competitive compensation package with performance-based incentives •A safe, inclusive, and fun culture with excellent training and support for development •Represent Realtor.com® in a professional manner across inbound and outbound phone, email, and text message communication •Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior, white-glove service and resolution •Conduct thorough, efficient discovery to determine consumer goals, budget, timeline, financing, and preferences to make successful connections with premium real estate professionals •Work in a collaborative team atmosphere and independently Compensation: •Flexible work environment (work from home / hybrid options) •Competitive Paid Time Off (PTO) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!