Hiring: Senior Back Office Analyst Company: HomeServe USA Location: Chattanooga, TN Job Posted Time: 2026-09-03 11:10:51 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •3 years of experience in operations, enrollment, back-office processing, or a related business function. •Minimum 3 years of experience in operations, enrollment, back-office processing, or a related business function. Required Skills: •Lead and support the processing of physical mail, including incoming and outgoing customer correspondence. •Assist with daily Mail Enrollment file processing, ensuring timely and accurate daily file delivery from vendors; partner with IT and vendors to resolve issues. •Actively facilitate and support enrollment process for adhoc channels including co-ops, blanket programs, warranty programs, and other special enrollment initiatives, ensuring successful intake and system enrollment. •Ensure all marketing and retention test mail responses are processed within SLA. Track, analyze, and report on performance trends and outcomes. •Lead the Back Office Communication letter process, including the Unable to Enroll. Identify automation opportunities to reduce manual touchpoints. •Serve as a senior resource and subject-matter expert for Back Office processes and procedures. Mentor and provide guidance and support to Back Office Analysts. •Provide backup support to the Back Office Manager as needed, including assisting with daily operational needs and departmental priorities. •Actively facilitate and support Back Office Manager in monitoring operational performance and identifying opportunities to improve processes, efficiency, and service levels. Qualifications: •Minimum of an Associate’s degree; Bachelor’s degree preferred, in Business Administration, Operations, Information Technology, or a related field. Equivalent professional experience may be considered. •Strong analytical, problem-solving, and process improvement skills, with the ability to identify trends and recommend actionable solutions. •Detail-oriented with strong organizational and time management skills. Ability to manage multiple priorities in a fast-paced environment. •Demonstrated ability to mentor and support team members and serve as a knowledgeable resource for business processes and procedures. •Proficiency with Microsoft Office, particularly Excel, and the ability to learn and effectively use business systems and technology. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!