Hiring: Senior Atlassian Service Desk Analyst Company: ECS Location: Greater Richmond Region Job Posted Time: 2026-09-10 11:29:46 Target Skills & Keywords : Bitbucket, Business Analysis, Confluence, ECS, Jira, Microsoft Office About the job Required Skills: •ECS is seeking a Senior Atlassian Service Desk Analyst to work remotely •Provide first and second-level technical support for Atlassian products including Jira, Confluence, Bitbucket, and related tools •Respond to user inquiries via ticketing system, email, chat, and phone regarding Atlassian platform issues and questions •Troubleshoot and resolve technical issues related to user access, permissions, workflows, configurations, and integrations •Create and maintain user accounts, manage permissions and group memberships across Atlassian platforms •Document support cases, resolutions, and workarounds in the knowledge base for future reference •Escalate complex technical issues to senior administrators or Atlassian support when necessary •Guide users through Atlassian product features and best practices to improve adoption and productivity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!