Hiring: Senior Associate, Product Operations- Customer Engagement Company: athenahealth Location: Belfast, ME Job Posted Time: 2026-09-16 13:09:44 Employment Type: Full-time / Hybrid Target Skills & Keywords : EHR, Product Management, R, SaaS, Spark About the job Experience: •5+ years of professional experience, including 1–2 years in customer engagement, product operations, product management, or a closely related field. Required Skills: •This is a hybrid role based in Belfast, ME, with regular in-office collaboration. •Own and maintain the rules, standards, and SOPs that govern customer engagement across the product lifecycle. •Monitor adherence to engagement standards across product owners and cross-functional partners. •Coach product owners on customer engagement best practices and accountability. •Partner with the Product Operations delivery team to ensure consistent and excellent customer engagement execution. •Identify patterns and surface insights that drive systemic improvements across the function. •Help extend the governance model beyond alpha and beta into releases, migrations, roadmap communication, service descriptions, and commercialization. •Exception handling and complex scenario management Compensation: •$83,000 - $141,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!