Hiring: Senior Associate, Process Manager (Hybrid) Company: Capital One Location: Deerfield, IL Job Posted Time: 2026-09-16 12:01:16 Employment Type: Full-time / Hybrid Target Skills & Keywords : Agile, Elasticsearch, Microsoft Excel, Microsoft Office, Project Management, Risk Management, Six Sigma About the job Experience: •2 years of Process Management experience •1 year of Data Analysis experience •1 year of experience with Microsoft Office or G Suite •3 years of experience in Process or Project Management •1 year of experience in Compliance or Risk Management Required Skills: •Operational Readiness: Quickly put structure in place to manage work in a dynamic complex environment, defining operating models for new initiatives and driving readiness decisions •Process Mapping & Design: Develop comprehensive, end-to-end process maps, value stream maps, and flow diagrams to document current-state operations and design optimized future-state workflows. •Methodology Application: Utilize Lean Six Sigma (DMAIC), Business Process Management (BPM), and Agile frameworks to identify bottlenecks, reduce waste, eliminate process variance, and improve customer experience. •Transition & Governance: Establish control metrics to monitor process health and partner with operations leaders to seamlessly transition changed processes into production. •Data Collection & Trend Analysis: Extract, aggregate, and measure operational data to identify trends, performance gaps, capacity constraints, and operational risks. •Data-Driven Problem Solving: Conduct structured root-cause analysis to resolve complex operational breakdowns and support data-backed business cases •Cross-Functional Partnering: Represent Bank Operations in change control forums, agile project teams, and enterprise-wide initiatives to assess process impact and advocate for department interests. •Risk Mitigation: Focus on early risk identification and gap analysis to implement controls that ensure compliance and operational resilience. Qualifications: •High School Diploma, GED or equivalent certification •Bachelor’s Degree or military experience •Lean, Agile, Six Sigma, Business Process Management, or Project Management certification •At this time, Capital One will not sponsor a new applicant for employment authorization for this position. •McLean, VA: $88,800 - $101,300 for Sr. Process Manager •Richmond, VA: $80,800 - $92,200 for Sr. Process Manager •Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager •Wilmington, DE: $80,800 - $92,200 for Sr. Process Manager •Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Compensation: •$88,800 - $101,300 / year •This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!