Hiring: Senior Associate, Merchant Strategy & Operations Company: DoorDash Location: Chicago, IL Job Posted Time: 2026-09-16 09:07:19 Target Skills & Keywords : Go, HBase, Make, SQL About the job Experience: •4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus Required Skills: •As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. •You're Excited About This Opportunity Because You Will… •Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction •Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash •Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives •We're Excited About You Because… •You have a Bachelor’s degree or higher •You have 2-4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus •You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments •You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value •You’re naturally curious – You always look for ways to innovate and improve •You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking •You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. •You’re gritty – You roll up your sleeves and do whatever it takes to make things successful •You’re persuasive and a relationship-builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions Compensation: •The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. •In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. •DoorDash cares about Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!