Hiring: Senior Associate, Care Operations Company: Angi Location: Denver, CO Job Posted Time: 2026-09-10 17:57:13 Employment Type: Full-time Target Skills & Keywords: Workforce Management, Operations Strategy, Forecasting, Vendor Management, Business Intelligence, Looker, Tableau, Salesforce Service Cloud, Playvox, AI Tools, Process Optimization, Project Management, KPI Management, Staffing Strategy, Data Analysis, Cross-functional Collaboration Experience: • 1-3 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results • Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats Required Skills: • Excellent analytical skills and solid understanding of operations, including process optimization and project management • Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions • Excellent written and verbal communication skills with the ability to concisely present information to different audiences • Comfort using AI tools to work more efficiently—drafting, summarizing, analyzing data, and streamlining repetitive tasks—and a curiosity about how emerging technology can improve operations • Support workforce management planning for phone teams, working closely with vendors • Assist with forecasting, reporting, and vendor communication • Receive and validate invoices based on each partner's hourly contribution on a monthly basis • Help optimize staffing plans across multiple teams, learning the unique KPIs for each and how they relate to effective headcount planning • Build reporting tools to give the team better visibility into performance, hold external vendors accountable, and inform strategic business decisions Qualifications: • A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability • A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency • Experience with Salesforce Service Cloud or Playvox is a plus, but not required Compensation: • Salary band ranges from $60,000-$85,000, commensurate with experience and performance (compensation may vary based on geographic location) • Eligible for a competitive year-end performance bonus • Full medical, dental, vision package • Flexible vacation policy • Pet discount plans & retirement plan with company match (401K) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!