Hiring: Senior Analyst, Systems Operations Company: ICE Location: Atlanta, GA Job Posted Time: 2026-09-10 12:56:02 Target Skills & Keywords : Change Management, Equities, Linux, ServiceNow, Splunk About the job Experience: •3-5+ years of experience in production support, IT operations, or systems operations, preferably in financial services or exchange/trading environments •3-5+ years of experience supporting Linux based applications •Subject-matter expert on several platforms or technologies used by the team (e.g., trading systems, ServiceNow, BigPanda, or equivalent monitoring/ITSM tooling) •Demonstrated ability to lead projects independently, with direct accountability to management for outcomes and timelines •Track record of owning critical deliverables with minimal oversight in a fast-moving, high-availability environment Required Skills: •Serve as a senior escalation point for complex, high-impact client and platform issues, providing expert-level troubleshooting across NYSE trading platforms and market data services •Take ownership of high-severity production incidents end-to-end, driving rapid restoration, clear stakeholder communication, and comprehensive post-incident review •Lead root-cause analysis efforts using ServiceNow incident and problem records, and drive corrective action items through to closure •Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow •Lead large operational projects independently, providing structured, concise status updates to management and stakeholders •Identify systemic gaps in operational procedures and drive improvements that increase platform reliability, using monitoring data from BigPanda and related tooling to inform priorities •Coordinate with third-party vendors and internal business units on complex, multi-team resolution efforts spanning trading, connectivity, and market data platforms •Actively train and mentor team members, serving as the go-to platform expert for junior and mid-level analysts Qualifications: •Bachelor's degree in Information Technology, Computer Science, or equivalent professional experience •ITIL Foundation certification or equivalent Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!