Hiring: Senior Analyst Customer Insights Company: OUTFRONT Media Location: New York City Metropolitan Area Job Posted Time: 2026-09-09 17:59:53 Employment Type: Full-time Target Skills & Keywords: Qualtrics, Customer Insights, Survey Research, NPS, CSAT, Customer Feedback Programs, Salesforce, CRM Integration, Data Analysis, BI Tools, Sigma, Excel, Dashboards, Customer Journey, Retention Experience: - 4–7 years of experience in customer insights, survey research, sales operations, or a related analytical role - Hands-on experience building and administering surveys within Qualtrics (required) - Experience managing customer feedback programs across multiple lifecycle stages - Experience integrating survey tools with CRM systems (e.g., Salesforce) is preferred Required Skills: - Advanced proficiency in Qualtrics survey design (logic, branching, workflows, dashboards) - Strong analytical and data interpretation skills - Strong Excel and/or data analysis skills; experience with BI tools (Sigma) is a plus - Ability to work with large datasets and synthesize insights quickly - End-to-end survey lifecycle management (programming, QA, deployment, monitoring, optimization) - Managing integrations between Qualtrics and internal systems (e.g., CRM, sales systems) to automate survey triggers and data flows - Developing dashboards and reporting to track customer sentiment across touchpoints - Conducting root-cause analyses to inform strategic decisions and operational improvements Qualifications: - Responsible for designing, building, and operationalizing customer feedback programs using Qualtrics to capture insights across key touchpoints in the customer journey - Partner closely with Sales, Operations, Marketing, and Client Success teams to develop actionable insights that improve onboarding, campaign execution, and post-campaign performance - Develop and manage a comprehensive customer feedback strategy across the full customer lifecycle, including onboarding/implementation, campaign execution (in-flight), and post-campaign/renewal stages - Design scalable survey frameworks aligned with business priorities and KPIs (e.g., NPS, CSAT, effort scores) - Identify key moments in the customer journey and ensure feedback is captured in a timely and actionable manner - Maintain survey governance standards, including branding, survey fatigue management, and compliance with data policies - Translate findings into clear, actionable insights for stakeholders across Sales, Operations, and Leadership - Monitor survey performance and continuously optimize response rates and data quality - Establish and enforce best practices for customer feedback collection and analysis - Stay current on Qualtrics capabilities and industry trends to enhance program effectiveness - Recommend and implement process improvements to enhance the customer experience Compensation: - $90,000–$100,000 per year - This role is also eligible for commission - Compensation is determined during the interview process by assessing a candidate's experience and skills relative to internal peers and market benchmarks Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!