Hiring: Senior Analyst, Customer Experience & Insights Company: NRG Energy Location: Houston, TX Job Posted Time: 2026-09-03 10:28:04 Employment Type: Remote Target Skills & Keywords : Salesforce, Snowflake About the job Experience: •Operational familiarity with enterprise survey/VOC platforms (Qualtrics/Medallia/Forsta/InMoment, or similar) •Exposure to large-scale enterprise systems. •Background in retail energy, utilities, smart home, or another consumer-services industry. •Hybrid position – 4 days per week in office Monday through Thursday, 1 day per week remote on Friday. •Demonstrated capacity to work in an open office environment (sitting, walking, standing, meetings, general computer use). Required Skills: •Understand and access the various sources of customer and marketplace data available across the business •Synthesize market research, competitive intelligence and customer intelligence into data-centered stories of customer and consumer experience, grounded in real business needs •Build clear, persuasive deliverables (dashboards, reports, scorecards, and presentations) and communicate key findings that clearly outline business implications to different audiences across the business •Collaborate across the CX & Insights team with CX Managers, research leads, and analysts to weave data, findings, and narrative insights into dashboards, reports, written and oral presentations, scorecards, and any other decision-making outputs. •Collaborate cross-functionally with multiple departments and teams to understand business and research needs Qualifications: •3-5 years in customer experience insights or research role •Comfort navigating cross-functional environments with stakeholders across the organization. •Applied hands-on capability in BI tools like Power BI or equivalent (e.g., Tableau, Looker). •Hands-on experience using AI tools to meet and streamline job functions. •Excellent written and verbal communication; presents information clearly and concisely; and resolves issues across internal groups •Strong project management; independently manages and prioritizes multiple complex projects in a fast-paced, changing environment. •Strong collaboration skills and the ability to work in a team environment or independently. •Demonstrated capacity to take initiative and be proactive. •Advanced Microsoft Excel and PowerPoint; proficient with Microsoft Copilot. •Bachelor’s degree or higher in a related field (Business analytics, marketing research, psychology, statistics, economics, or related discipline. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!