Hiring: Senior Account Manager Company: Lockton Location: Kansas City, MO Job Posted Time: 2026-09-10 11:27:47 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •7 years of Client services experience is required Required Skills: •Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards. •Oversees the servicing of a designated book of business as relating to marketing, claims, and administration •Researches an issues’ root cause, implements, and resolves policy-related issues •Recommends potential enhancements or improvements to processes, products, and/or policies •Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance. •Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations •Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans •Engages in Client strategy meetings to manage insured expectations for upcoming term Qualifications: •Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent •Typically, more than 7 years of Client services experience is required •Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) •Strong verbal and interpersonal communication skills required •Demonstrates strong working knowledge and experience within brokerage industry •Understands industry trends and governmental regulations •Demonstrated capacity to complete continuing education requirements as needed •Demonstrated capacity to attend company, department, and team meetings as required, including industry training sessions •Demonstrated capacity to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information •Demonstrated capacity to efficiently organize work and manage time to meet deadlines Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!