Hiring: Senior Account Manager Company: ViaPath Technologies Location: Albany, NY Job Posted Time: 2026-09-10 12:20:24 Employment Type: Full-time / Remote Target Skills & Keywords : Salesforce About the job Experience: •5 - 8 years of experience in account management, sales, business development, or client relationship management. Experience in the corrections market desired. •8 years of experience in account management, sales, business development, or client relationship management. Experience in the corrections market desired. Required Skills: •Strategic Account Management and Retention •Develop and execute strategic account plans that identify client priorities, relationship gaps, renewal timelines, competitive threats, and revenue growth opportunities. •Build and maintain relationships across multiple levels of each agency, including executive leadership, operations, investigations, finance, procurement, and information technology. •Take ownership of overall account health and satisfaction, maintaining regular client contact and leading business reviews to assess performance, address concerns, and demonstrate value. •Proactively identify accounts at risk and coordinate action plans with clear owners, deadlines, and follow-through to improve satisfaction and protect revenue. •Lead renewal planning and coordinate with leadership, contracts, and other internal stakeholders to secure timely renewals and support negotiations. •Educate clients on ViaPath’s products, services, and enhancements to identify upsell and cross-sell opportunities aligned with agency needs. •Partner with Field Services, customer support, product, and other internal teams to resolve issues, communicate service requirements, and ensure commitments are fulfilled. Qualifications: •Bachelor’s degree in Sales, Business Management, or a related field preferred; a minimum of four years of relevant professional experience may substitute for a degree. •Demonstrated success retaining and expanding client relationships, identifying new business opportunities, and achieving measurable revenue goals. •Demonstrated capacity to develop relationships with executive decision-makers and stakeholders across multiple departments. •Strong negotiation, presentation, written communication, and consultative selling skills. •Demonstrated capacity to lead cross-functional account and pursuit teams, influence without direct authority, and drive accountability for client commitments. •Strong organizational skills with the ability to manage multiple accounts, prospects, deadlines, and competing priorities. •Sound judgment in identifying risks, managing escalations, and developing practical solutions. •Demonstrated capacity to learn technical products and translate capabilities into clear operational and business benefits for nontechnical audiences. •Self-motivated and accountable, with the ability to work independently in a remote environment and competitive marketplace. •Demonstrated capacity to travel up to 75% of the time. Compensation: •$105,000 - $118,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!