Hiring: Security Operations Center Manager Company: Victra - Verizon Authorized Retailer Location: Durham, NC Job Posted Time: 2026-09-15 11:02:39 Employment Type: Remote Target Skills & Keywords : SOC, ServiceNow About the job Experience: •3-5 years of experience in security operations centers (SOC), alarm monitoring, or asset protection environments. •5 years of experience in security operations centers (SOC), alarm monitoring, or asset protection environments. Required Skills: •Own the alert lifecycle end to end, from identification through close-out, prioritizing by risk and urgency. •Build escalation and triage criteria per alert type so only qualifying alerts reach a human operator. •Triage high-priority break-in and unsecured store alerts, distinguishing between equipment and process failures. •Serve as the single point of contact for RAPMs and store leadership on event status, providing complete supporting alert history. •Turn monitoring output into actionable risk assessments, identifying patterns, market trends, and field intelligence. •Set operational standards and questions for the offshore monitoring team, raising their capabilities through continuous training and examples. •Manage cameras, NVRs, and smart safes by exception, tracking escalated devices to close-out and auditing compliance. •Run regular alarm code audits and build ServiceNow exception reporting on past-due tickets and repeat issues. Compensation: •Comprehensive health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!