Hiring: Scheduling Coordinator Company: 10X Health System Location: Scottsdale, AZ Job Posted Time: 2026-09-16 10:59:30 Employment Type: On-site Target Skills & Keywords : Care Coordination, EMR, HIPAA, HubSpot, Microsoft Office, Salesforce, Shopify About the job Experience: •2+ years of experience in medical scheduling, patient coordination, or a customer-facing healthcare operations role •Proficient in CRM systems (e.g., Salesforce, HubSpot) Shopify, Microsoft Office Suite, and other relevant technical software. Salesforce experience strongly preferred. Required Skills: •Schedule new patient consultations, follow-up appointments, and care plan reviews across provider calendars, coordinating availability to maximize provider utilization and minimize scheduling gaps •Process appointment requests received via phone, email, patient portal, and internal referrals accurately and within defined response time standards •Document all appointment details, patient preferences, special instructions, and scheduling actions in Salesforce and the EMR/scheduling system with consistency and accuracy •Monitor daily appointment queues to identify no-shows, late cancellations, and unfulfilled bookings and take prompt corrective action •Conduct outbound outreach (phone, email, SMS) to recover missed and cancelled appointments within defined SLAs, maintaining a prioritized rescheduling queue based on care urgency •Escalate patients with repeated missed appointments or persistent attendance barriers to the care coordination team for follow-up •Execute proactive appointment reminders at defined intervals (48-hour and 24-hour prior), confirming patient readiness including technology access and pre-appointment requirements •Identify and resolve barriers to attendance — technology issues, scheduling conflicts, address changes — before the appointment date Qualifications: •Prolonged periods of sitting at a desk •An associate's degree is preferred, but High School Diploma or GED will also be considered Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!