Hiring: SCADA Analyst I Company: Quorum Software Location: Tyler, TX Job Posted Time: 2026-09-10 14:50:36 Target Skills & Keywords : Microsoft Office, Python, SCADA, SQL, Salesforce About the job Experience: •3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position •5 year(s) of working experience in delivering solution support or solution implementation is required for this position Required Skills: •Lead and oversee the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform •Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements •Participate in the configuration, enhancement, and testing phases associated with software changes •Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions •Ensure proper documentation of assigned incidents, including internal and external communications •Lead and oversee taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve •Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility •Demonstrated capacity to work effectively with global cross-functional teams Qualifications: •Strong  technical experience in diagnosing and troubleshooting within the software applications •Understanding of software technologies like SQL, PowerBI or Python is a plus •Proficient in Microsoft Office products •Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply •Strong proficiency in writing and verbal communication to customers Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!