Hiring: Save Team Representative Company: ADT Location: Newport, KY Job Posted Time: 2026-09-17 02:17:42 Employment Type: On-site About the job Experience: •Customer Service, Technical Support, Onboarding and/or Call Center experience required. •General knowledge of sales terminology, concepts, practices, and processes. Required Skills: •Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions. •Provide a resolution and close installation for prospects using active problem solving and de-escalation skills. •Process data changes and updates to prospective accounts accurately and thoroughly •Execute and follow through on promise made to customer. •Meet or exceed the minimum goals monthly for the role. Goals are subject to change at any time. •Performs other duties as assigned. •Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly. •Demonstrate empathy and understanding to prospect’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses. Qualifications: •The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds. •Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. •High school diploma or equivalent. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!