Hiring: SAP Service Delivery Engineer Company: Altria Location: United States Job Posted Time: 2026-09-12 14:36:18 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Risk Management, SAP, ServiceNow, Visio About the job Experience: •5+ years supporting SAP operations, SAP Basis, SAP security, service management, infrastructure engineering, or technical support functions. Qualifications: •, but we are open to a remote working arrangement for the right candidate. •Supervising SAP service operations, including system health, availability, capacity, transport activity, batch processing, interfaces, incidents, and service requests. •Coordinating with SAP Basis, security, functional, infrastructure, and managed service teams to ensure timely resolution of operational issues and customer concerns. •Supporting compliance and governance activities, including SOX controls, access reviews, privileged access management, audit evidence collection, and remediation tracking. •Developing and maintaining service scorecards, performance measurement reports, SLA performance metrics, operational analytics, and executive-level reporting materials. •Coordinating vendor and managed service provider performance by tracking the work, validating commitments, reviewing documentation, and raising service concerns. •Supporting project delivery activities including operational readiness assessments, transition-to-support planning, cutovers, hypercare support, and change coordination. •Maintaining and enhancing operational documentation, runbooks, standard operating procedures, critical issue processes, and service management standards. •Finding opportunities to improve SAP service reliability, governance, automation, standardization, and overall operational efficiency. •Bachelor's degree in Information Technology, Computer Science, Engineering, or a related subject area. Compensation: •$104,900 - $152,150 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!