Hiring: SAP Analyst Company: MSRcosmos LLC Location: Charlotte, NC Job Posted Time: 2026-09-15 12:30:45 Target Skills & Keywords : Change Management, Jira, Root Cause Analysis, SAP, ServiceNow, Stakeholder Management About the job Experience: •10-15 years of SAP experience with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management. •15 years of SAP experience with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management. •5+ years of hands-on SAP S/4HANA Service module support experience. Required Skills: •Provide L2/L3 production support for SAP S/4HANA Service and resolve incidents, service requests, and defects within established service levels. •Perform root cause analysis, implement sustainable solutions, and drive continuous process improvements. •Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing. •Monitor and support integrations between SAP S/4HANA Service and related modules including SD, MM, FI/CO, and Plant Maintenance/Enterprise Asset Management (PM/EAM). •Support SAP Fiori applications and mobile solutions used by service and field service teams. •Participate in testing activities, including user acceptance testing (UAT), regression testing, and production releases. •Develop user documentation, provide end-user training, and support adoption of new functionality. •Partner cross-functionally with business stakeholders to identify enhancement opportunities and deliver continuous improvements. Qualifications: •Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and experience. •Minimum of 5+ years of hands-on SAP S/4HANA Service module support experience. •In-depth knowledge of integrations across SAP SD, MM, FI/CO, and PM/EAM modules. •Strong troubleshooting, analytical, and root cause analysis skills. •Demonstrated capacity to manage multiple priorities and work effectively in a fast-paced support environment. •Excellent verbal and written communication skills. •Strong customer service and stakeholder management capabilities. •Solid functional working knowledge of SAP testing methodologies and release management processes. •Service Order Management •Warranty and Claims Management Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!