Hiring: Samsung Customer Operations Analyst - Korean Preferred Company: 2020 Companies Location: Plano, TX Job Posted Time: 2026-09-03 11:29:51 Employment Type: Full-time Target Skills & Keywords : Business Analysis, Microsoft Excel, Microsoft Office, SAP About the job Experience: •2 years of Customer Support or Supply Chain experience •Minimum 2 years of Customer Support or Supply Chain experience Required Skills: •Partner cross-functionally with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making •Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation •Plan and implement processes to make sure corrective actions are resolved •Analyze customer purchase behavior and feedback to enhance service and strengthen relationships •Partner cross-functionally with key account managers to resolve customer issue/problem and expand existing relationships •Identify sales solutions based on customer pain points and market research •Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations. •Evaluate operational risks affecting delivery timelines or service quality Qualifications: •Bachelor’s Degree in Business, Supply Chain, or equivalent experience •Excellent quantitative and analytical skills, with high attention to detail and accuracy •Advanced experience in Microsoft Excel and other Microsoft Office products •What You Can Expect From 2020 Companies Compensation: •Eligible for medical, dental, and vision benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!