Hiring: Salesforce Solutions Architect with Service Cloud Company: Perficient Location: United States Job Posted Time: 2026-09-10 12:02:19 Target Skills & Keywords : Digital Transformation, Salesforce About the job Experience: •3+ years of consulting experience within the Salesforce ecosystem Required Skills: •We have an opportunity for a Salesforce Solution Architect with expertise in Service Cloud. Our preference is for candidates living near a Perficient office. The role could require up to 25% travel annually. •Provide Salesforce architecture solutions for projects centered on Service Cloud, with experience in Sales Cloud and Experience Cloud. Salesforce Field Service expertise is a plus. •Interface directly with the Sales team to accurately scope projects for new and existing customers. Describe the art of the possible. •Build deep relationships with customers, knowing their business better than they do, and leading them as a trusted advisor through the Salesforce ecosystem. When necessary, have the hard conversations. •Be the technical lead on the project and design the overall solution. That includes identifying risks and communicating early and often, fully understanding and following delivery methodology, and leading by example to support consultant growth. •Be the technology expert in the room. Deploy best practices to create technology with the right data model and architecture. Consciously grow your expertise and fill potential knowledge gaps. •Assist consultants in QA'ing User Stories, guiding their work, and ultimately owning the project's success. •Partner cross-functionally with clients to understand their business needs and translate them into scalable Salesforce solutions across the service lifecycle -- case management, omni-channel, knowledge, entitlements, and Einstein for Service. Qualifications: •Required Technical and Professional Expertise •Service Cloud Consultant and Sales Cloud Consultant certifications required •Salesforce Field Service Consultant certification a plus •Demonstrated ability to leverage AI tools to enhance productivity and support data-informed delivery •Strong written and oral communication skills •Demonstrated capacity to communicate complex topics effectively to both technical and non-technical audiences •We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders…and we're not done yet. Compensation: •$81,978 - $149,880 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!