Hiring: Sales Onboarding Advocate Company: Gusto Location: Atlanta Metropolitan Area Job Posted Time: 2026-09-10 12:04:01 Employment Type: Full-time / Hybrid Target Skills & Keywords : Microsoft Excel, Phoenix About the job Experience: •1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs. We love to hire new grads too, so if that’s you, please be prepared to translate how your internship or prior work experience would translate to this type of role. Required Skills: •Here’s What You’ll Do Day-to-day •Customer conversations: Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll. •Pipeline management: Own your ticket queue the way a seller owns their opportunity pipeline. •Grow revenue: Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k). •Technical diagnosis: Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination. •Compliance setup: Configure sick time, PTO, and overtime policies to keep companies compliant from day one •Work across teams: You'll know when a customer's situation is something you can solve yourself versus when it needs a specialist, and you'll get that handoff started. You'll also work closely with our Risk team, asking customers for extra information when needed to build trust. •AI-powered workflows: Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next. Compensation: •Flexible work environment (work from home / hybrid options) •We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!