Hiring: Sales Director Company: The Guitar Center Company Location: Kansas City, MO Job Posted Time: 2026-09-11 14:53:15 Target Skills & Keywords : Quality Assurance, Salesforce, Stakeholder Management About the job Experience: •10+ years of progressive sales leadership experience in a contact center or similar high-volume selling environment, including 5+ years leading managers or multi-team organizations. Required Skills: •Reporting to the VP, CSC & Sales and partnering closely with the Director of Customer Service, this leader ensures the sales and service sides of the CSC operate as one unified organization; driving guest loyalty in every interaction, while building the AI-enabled, data-driven capabilities that keep the CSC ahead of the industry. •Enterprise Sales Leadership & Strategy •Establish and lead the CSC sales strategy across all teams, channels, and programs to achieve revenue, conversion, margin, and customer experience targets. •Translate enterprise goals into annual and quarterly sales plans, priorities, targets, and operating rhythms that produce predictable, sustainable results. •Lead and develop Senior Managers, Sales Managers, and other sales leaders, defining clear ownership and accountability for performance. •Create a unified sales organization with consistent standards, decision rights, processes, and leadership expectations across teams. •Serve as the primary CSC sales advisor to the Vice President and senior business partners, communicating performance, risks, opportunities, and recommended actions. •Revenue, Forecasting & Performance Management Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!