Hiring: SaaS Administrator Company: Express Employment International Location: Oklahoma City, OK Job Posted Time: 2026-09-11 13:01:56 Target Skills & Keywords : Azure DevOps, Jira, SaaS, User Experience About the job Required Skills: •Configure and maintain assigned SaaS platforms: Manage system settings, workflows, business rules, roles, permissions, notifications, and other administrative functions to keep platforms reliable and well-controlled •Serve as the primary platform expert: Develop and maintain deep knowledge of platform capabilities, configurations, integrations, data flows, dependencies, and the business process each platform supports •Administer user access: Provision and maintain access in accordance with approved requests and access-control standards; support periodic access reviews and retain clear evidence of changes •Manage the release lifecycle: Assess vendor releases and platform changes, document impacts, coordinate approvals, implement approved configurations, and support testing, deployment, and post-release validation •Troubleshoot and resolve production issues: Triage problems, perform root-cause analysis, implement configuration-based fixes, and escalate to internal technology teams or vendors when needed •Partner with business stakeholders: Work with business owners and Business Architecture to clarify requirements, evaluate platform options, and recommend practical, well-governed configuration approaches •Maintain the platform backlog: Refine backlog items, acceptance criteria, dependencies, and priorities in collaboration with business owners and delivery teams •Coordinate with SaaS vendors: Manage defects, enhancements, releases, service performance, and support cases; track items through to resolution Qualifications: •Bachelor’s degree in Business, IT, Engineering, Organizational Leadership, or related field preferred •Five (5) years’ experience administering or supporting enterprise SaaS platforms required •Five (5) years’ experience with business workflows and correlating those into platform functionality •Five (5) years’ experience with Azure DevOps, Jira, or similar work management tools preferred •Solid practical knowledge of SaaS administration, configuration, release management, production support, access control, and governance practices •Demonstrated capacity to understand business workflows and translate approved requirements into scalable, well-controlled, and supportable platform configurations •Strong troubleshooting and analytical skills while being skilled at root-cause analysis, critical thinking, and resolving complex platform issues •Sound judgment when evaluating configuration changes for operational impact, dependencies, risk, security, and user experience •Strong organizational skills and attention to detail; able to manage multiple platforms, requests, incidents, releases, and competing priorities effectively •Clear written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!