Hiring: Robotic Field Engineer I Company: Bear Robotics Location: Seattle, WA Job Posted Time: 2026-09-02 18:04:09 Employment Type: Remote Target Skills & Keywords : Linux, Slack, TestNG About the job Required Skills: •The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues. This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement. The engineer will be on-call one weekend per month and travel up to 80% of time to customer sites and Bear Robotics’ US offices. •Key Duties/Responsibilities •Install, configure, and commission robots to site specific requirements, including on-site testing to validate performance before handoff. •Partner with customer contacts to integrate robots into existing operational workflows, and train end users on daily operation, upkeep, and basic troubleshooting. •Support & Maintenance •Respond to customer inquiries, hotline calls, and technical support requests; diagnose issues and escalate to higher-level support as needed. •Perform root cause analysis on product failures and execute corrective actions. •Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements. •Monitor performance of deployed robots and proactively recommend operational improvements. •Documentation & Product Input •Maintain accurate records of customer support activity, site documentation, and asset tracking in the CRM. •Represent the voice of the customer to internal teams, and occasionally test prototype features and recommend modifications. •Follow safety protocols and identify potential hazards during deployments and service visits. •Perform other related duties as assigned. •Work Schedule Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!