Hiring: Road Supervisor Company: Via Location: Mountain View, CA Job Posted Time: 2026-09-03 14:47:26 Employment Type: Full-time About the job Experience: •3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role. •At least 1 year in a supervisory role. •At least 25 years old Required Skills: •Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. •Develop and implement training programs for new hires and ongoing training for existing drivers. •Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. •Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise •Go to the scene of accidents and incidents to manage processes and protocols •Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth •Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities •Learn the fundamentals of Via operations and related safety procedures Qualifications: •Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role. •High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred. •An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically. •Proficient in using a tablet and standard office software (e.g., Google Suite). •Possess good knowledge of the city and community of Mountain View. •Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety •Able to deal effectively and courteously with all customers and the public •Demonstrated capacity to work flexible hours, including evenings and weekends, as required. •Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. Compensation: •Competitive benefits and rewards package •Salary reflected does not include equity or variable pay, where applicable Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!